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var(--line);background:var(--surface);display:flex}.who{align-items:center;gap:12px;min-width:0;display:flex}.avatar{background:var(--accent-soft);width:36px;height:36px;color:var(--accent);border:1px solid #2f6feb26;border-radius:50%;flex:none;place-items:center;font-size:14px;display:grid}.who-name{font-size:var(--fs-md);align-items:center;gap:8px;font-weight:600;line-height:1.4;display:flex}.tag{letter-spacing:.02em;color:var(--accent);background:var(--accent-soft);border-radius:999px;padding:2px 7px;font-size:11px;font-weight:400}.who-status{font-size:var(--fs-xs);color:var(--ink-3);align-items:center;gap:6px;line-height:1.5;display:flex}.dot{background:#4caf7d;border-radius:50%;flex:none;width:6px;height:6px}.head-actions{align-items:center;gap:8px;display:flex}.ghost{border:1px solid var(--line);color:var(--ink-2);white-space:nowrap;border-radius:999px;padding:7px 14px;font-size:13px;transition:border-color .15s,color .15s,background .15s}.ghost:hover{border-color:var(--accent);color:var(--accent);background:var(--accent-soft)}.stream{min-height:0;padding:var(--sp-3);background:var(--surface-2);scrollbar-width:thin;scrollbar-color:#00000029 transparent;flex-direction:column;flex:1;gap:18px;display:flex;overflow-y:auto}.stream::-webkit-scrollbar{width:10px}.stream::-webkit-scrollbar-thumb{background:#00000021 padding-box content-box;border:3px solid #0000;border-radius:99px}.stream::-webkit-scrollbar-thumb:hover{background:#00000038 padding-box content-box}.notice{font-size:var(--fs-xs);color:var(--ink-3);background:#00000009;border-radius:999px;align-self:center;padding:5px 14px}.msg{align-items:flex-start;gap:12px;max-width:min(78%,680px);display:flex}.msg.bot{align-self:flex-start}.msg.user{align-self:flex-end;max-width:min(68%,520px)}.col{flex-direction:column;gap:7px;min-width:0;display:flex}.msg.user .col{align-items:flex-end}.time{font-size:var(--fs-xs);color:var(--ink-3);padding-inline:5px;line-height:1}.bubble{background:var(--surface);border:1px solid var(--line);white-space:pre-wrap;word-break:break-word;border-radius:14px 14px 14px 5px;padding:11px 16px;line-height:1.75}.msg.user .bubble{background:var(--accent);color:#fff;border-color:#0000;border-bottom-right-radius:5px;border-bottom-left-radius:14px}.bubble.typing{align-items:center;gap:5px;padding:15px 18px;display:flex}.bubble.typing i{background:#c3c8d0;border-radius:50%;width:6px;height:6px;animation:1.3s infinite dots;display:block}.bubble.typing i:nth-child(2){animation-delay:.18s}.bubble.typing i:nth-child(3){animation-delay:.36s}@keyframes dots{0%,60%,to{opacity:.45;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}.panel-card{border-radius:var(--r-md);background:var(--surface);border:1px solid var(--line);width:100%;padding:12px 14px;font-size:13px}.panel-label{font-size:var(--fs-xs);color:var(--ink-2);font-weight:500}.panel-textarea{border:1px solid var(--line);border-radius:var(--r-sm);resize:vertical;width:100%;min-height:56px;color:var(--ink);font:inherit;outline:0;margin-top:4px;padding:8px 10px;line-height:1.6;transition:border-color .15s,box-shadow .15s}.panel-textarea:focus{border-color:#2f6feb80;box-shadow:0 0 0 3px #2f6feb1a}.panel-actions{justify-content:flex-end;gap:8px;display:flex}.ghost-sm{border-radius:var(--r-sm);border:1px solid var(--line);color:var(--ink-2);font-size:var(--fs-xs);padding:5px 12px}.ghost-sm:hover{border-color:var(--accent);color:var(--accent)}.mini-btn{border-radius:var(--r-sm);background:var(--accent);color:#fff;font-size:var(--fs-xs);padding:5px 12px;font-weight:500}.mini-btn:disabled{color:#b4b9c1;cursor:default;background:#e3e6ea}.ok-text{color:#3d8b5f}.err-text{color:#d05353}.composer{padding:14px var(--sp-3)16px;background:var(--surface);border-top:1px solid var(--line)}.chips{flex-wrap:wrap;gap:8px;margin-bottom:12px;display:flex}.chip{border:1px solid var(--line);color:var(--ink-2);background:var(--surface);border-radius:999px;padding:7px 14px;font-size:13px;transition:border-color .15s,color .15s,background .15s}.chip:hover{border-color:var(--accent);color:var(--accent);background:var(--accent-soft)}.input-row{border:1px solid var(--line);border-radius:14px;align-items:flex-end;gap:10px;padding:6px 6px 6px 16px;transition:border-color .15s,box-shadow .15s;display:flex}.input-row:focus-within{border-color:#2f6feb80;box-shadow:0 0 0 3px #2f6feb1a}.composer-textarea{resize:none;min-width:0;color:inherit;font:inherit;background:0 0;border:0;outline:0;flex:1;max-height:132px;padding:8px 0;line-height:1.6}.composer-textarea::placeholder{color:var(--ink-3)}.send{background:var(--accent);color:#fff;border-radius:11px;flex:none;place-items:center;width:36px;height:36px;transition:background .15s,opacity .15s;display:grid}.send:hover:not(:disabled){background:var(--accent-2)}.send:disabled{color:#b4b9c1;cursor:default;background:#e3e6ea}.hint{font-size:var(--fs-xs);color:var(--ink-3);text-align:right;margin-top:8px}.overlay{z-index:50;background:#10182866;place-items:center;display:grid;position:fixed;inset:0}.ticket-modal{background:var(--surface);border-radius:var(--r-lg);flex-direction:column;width:620px;max-width:92vw;max-height:80vh;display:flex;overflow:hidden;box-shadow:0 18px 48px -20px #1018284d}.ticket-modal-head{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;padding:14px 18px;display:flex}.ticket-modal-title{font-size:var(--fs-md);align-items:center;gap:8px;font-weight:600;display:flex}.ticket-modal-body{background:var(--surface-2);flex-direction:column;flex:1;gap:12px;padding:16px 18px;display:flex;overflow-y:auto}.ticket-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);padding:12px 14px}.ticket-card-head{justify-content:space-between;align-items:center;display:flex}.ticket-mono{font-family:ui-monospace,monospace;font-size:var(--fs-xs)}.pill-gray{background:var(--surface-2);color:var(--ink-2);border-radius:999px;padding:2px 8px;font-size:11px}.pill-blue{background:var(--accent-soft);color:var(--accent);border-radius:999px;padding:2px 8px;font-size:11px}.pill-green{color:#3d8b5f;background:#e8f5ee;border-radius:999px;padding:2px 8px;font-size:11px}.ticket-desc{margin:8px 0 4px;font-size:14px}.ticket-meta{font-size:var(--fs-xs);color:var(--ink-3)}.ticket-actions{align-items:center;gap:8px;margin-top:10px;display:flex}.select{border:1px solid var(--line);border-radius:var(--r-sm);font:inherit;background:var(--surface);color:var(--ink);outline:0;padding:6px 10px;font-size:13px}.select:focus{border-color:#2f6feb80}@media (max-width:900px){.app{border:0;border-radius:0;grid-template-columns:1fr;max-height:none}.side{display:none}.stream{padding:var(--sp-2)}.composer{padding:12px var(--sp-2)14px}.chat-head{padding:12px var(--sp-2)}.msg{max-width:88%}.msg.user{max-width:82%}.hint{display:none}}@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}@property --tw-space-x-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@keyframes pulse{50%{opacity:.5}}